Practice Phone Lines
The practice phone lines will be closed from 6pm during August as part of a trial to assess and manage the increasing demands upon general practice, if you have a medical need after this time you may ring 111 for assistance and will be able to access local GP services if needed. The practice site remains open for patients to attend as usual. If you have any feedback about this trial please contact firstname.lastname@example.org
National Data Opt-Out
You may have heard that there are changes about to happen with access to your electronic medical records. More information about this can be found on Queen Square Medical Practice - NHS Record Data Sharing page, and details of how to opt-out of this change can be found at the bottom page. For a full list of our privacy policies relating to your medical records, please click here.
MyDiabetes replaces DESMOND: Diabetes Education and Self-Management
DESMOND has been replaced by LSC MyDiabetes.
~Please click on the following link for more information and to register/log-in for mydiabetes https://lsc.mydiabetes.com
~Watch this short video about MyDiabetes: MyWay Diabetes Patient Portal Promo from MyWay Digital Health on Vimeo.
~The following leaflet is a really useful 'daily-living' guide for those who have type 2 diabetes or have a family member who has been diagnosed with it. Living with Type 2 Diabetes
If you have any questions about what to expect when you attend for breast screening, please watch this video which should hopefully answer your queries. We strongly encourage you to book an appointment with your GP immediately if you notice any changes or lumps in your breasts. Alternatively, follow this link to UHMB website which has more information. https://www.uhmb.nhs.uk/our-services/services/breast-services
We now have a dedicated webpage for all things Covid-19 related. Please check the page regularly where we will provide any guidance or updates as they become available.
If you feel there is something missing from the page which would be beneficial to all, please do let us know and we will do our best to give the information required.
Online Dementia Hub
8th October 2020
Prostate Cancer Risk Checker
9th September 2020
It's the most common cancer in men, but most men with early prostate cancer don’t have symptoms. So what should you do?
Check out the new prostate cancer risk checker online.
Digitisation of Medical Records
9th September 2020
Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records. Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.
Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material. Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.
If you wish to discuss the scheme, please inform the Practice direct either by letter or email.
Enhanced Health in Care Homes
1st September 2020
Under an initiative called Enhanced Health in Care Homes (EHCH) the NHS has asked GP practices to provide additional care and services to patients living in these homes. This includes the introduction of weekly ward rounds and multi-disciplinary team meetings that draw on the skills of multiple professionals to support you to ensure that your health is as good as it can be.
For this process to be as successful as possible, care homes and individual patients within them would benefit from becoming aligned to one Primary Care Network (a Primary Care Network is a group of GP practices who work together in a specified area) and then one GP practice within that Primary Care Network (PCN). This also allows the identification of a named clinician for each care home. Clearly it is not possible for practices to offer enhanced care and all these services to every patient in every home and so practices need to be aligned with a smaller number of homes.
To determine which homes are aligned to which practice, we have taken direction from Morecambe Bay Clinical Commissioning Group (CCG) and complemented this with practices’ own information where some practices are a more ‘natural fit’ with a particular home. This has usually been based on the geography and the number of patients already registered in each home with each practice.
Individuals will be sent a letter detailing the practice the home has been aligned to, containing the further steps required to register at that practice. All local practices are cooperating in this realignment and are working closely with residential care homes to make the process as smooth as possible.
For more information discuss with the appropriate care home manager, or Janet Byrne/Emma Stewart at Queen Square Medical Practice.
ARRISA Asthma Study
11th August 2020
If you are interested in the study, you can get a leaflet here.
9th July 2020
The Audiology department at RLI and Furness General are still providing a postal service for hearing aid repairs and for battery supplies despite not undertaking appointments during this time.
Patients can ring each department and if no one answers can leave an answer phone message and someone will contact them.
Rescue Packs and Inhalers
We have been made aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions).
We would like to reassure you that patients who suffer with severe respiratory conditions already have these in place (along with the instructions on how to use them). Oral steroids are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor or respiratory specialist nurse.
Please do not contact us for a rescue pack unless this is something that has been previously agreed and prescribed by your medical team. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 or call 111 (online services should be used as a first choice) before doing anything else.
We are aware of increasing requests for inhalers from patients who have not had them for a significant period. Each patient should be reviewed on an individual basis and certainly not all patients should have these prescribed as there should be a clinical need for this.
Patients who have not had these for at least 18 months probably do not need a prescription but may need them prescribing in future if they have a clinical need. There is a risk to general supply of these for those who do need them if we significantly change the normally prescribing rate and we are already seeing many stock shortages with these.
If the surgery offers you a video consultation during the COVID-19 period, please see the video below for guidance.
Just Found Out You Are Pregnant? Please self-refer to Maternity Services
Complete a SELF-REFERRAL FORM online @ www.uhmb.nhs.uk/maternity
A member of the maternity administration team will contact you within 5 working days to arrange your first appointment with your midwife.
If you need to speak to a member of the administration team or need help completing your online referral please call 01524 584130
Access to Appointments online (NOTE: currently unavailable due to COVID-19 restrictions)
From 1st April, GP Advanced Appointments will be available to book on the MyGp App, as well as on Patient Access.
Please note that we no longer accept prescription requests over the telephone.
Prescription requests must now be made in one of the following ways:
1. Online via Patient Access. Please click the following link www.patientaccess.com.
2. Using the Repeat Request Slip found attached to the right hand side of your prescription. The completed slip can either be handed in at reception or posted. (If you do not 3. have a repeat request slip, you may use our prescription request for which can be found at reception. (This service has been suspended due to COVID-19)
3. Via your Local Pharmacy.
Patient Representation Group Meeting February 2019
Click here to read the notes from the recent Patient Representation Group. If you are interested in attending future meetings, please let a member of the reception team know.
Changes in Prescriptions
Due to on going NHS Medicines Management changes, it is possible that the name and appearance of your medicines may change from time to time.
Don't worry. This is only a change to another brand or version of the medicine you have been taking. There is no change to the medicine itself. This may affect any tablets, capsules, inhalers or creams that you have been prescribed. It is important that you continue to take or use your medicine as before.
Please feel free to discuss any change with your local Community Pharmacist. You may also book an appointment with our Practice Pharmacist if you would like a more detailed medication review.
Gluten Free Prescriptions and Products
We are no longer able to prescribe gluten free foods. Morecambe Bay CCG has recently approved a policy that requires the Practice to stop supplying prescription for gluten free foods. This will release significant savings that will be used locally for other high priority NHS services.
The CCG's decision follows a review of gluten free prescribing that considered comment from local public engagement and the national guidance recently issues by NHS England. The CCG also took account of the following points in making the decision to stop providing gluten free food:
A wider range of gluten free products are now available at supermarks, health food shops and online.
Many carbohydrates foods are naturally gluten feed, such as potatoes, rice and some noodles. These products can be bought from supermarkets.
Gluten free products are significantly more expensive when prescribed on the NHS, than the retail price in the shops and online.
Food items are generally not available on prescription for other conditions.
Please click the following link for more information.
Gluten Free Prescriptions and Products